Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain.
BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services.(https://en.wikipedia.org/wiki/Business_process_outsourcing)
If you don’t know, the Business Process Outsourcing (BPO) or Call Center industry, has been at the center of the Philippine economy’s return to the global stage. In the last 10 years, over 1 million BPO jobs have been created and the exciting thing is that 40% of these jobs have been created outside Metro Manila. This means there is probably a BPO near you if you’re in Cebu, Davao, Baguio or Laguna. The Philippines recently overtook India and is now #1 in the world in call centers and people from all over the world appreciate the work we provide for them
BPO has started small but now is one of or the most influential paths that you can take and I hope people realize that. The Philippines survived cause of BPO.
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